Patient Scheduling & Insurance Verification Specialist

Tavor Perry; Palayan; On-site; PHP 223,000 - 357,000; Full time

Job summary

Tavor Perry is seeking a highly organized Medical Administrative Assistant in the Philippines to manage front-office and patient coordination. You will handle scheduling, insurance eligibility, records maintenance, and daily communications with patients in clear, professional English.

The role requires meticulous attention to detail, data accuracy, and the ability to work independently while maintaining patient confidentiality and a high level of service.

Qualifications

• Proven experience with patient scheduling and appointment coordination.
• Experience verifying insurance eligibility and benefits.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English; professional patient-facing communication.
• Strong handling of patient confidentiality and data accuracy.
• Ability to manage high volume outbound calls and follow-ups.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments across the practice calendar.
• Send confirmations and reminders; follow up on unconfirmed or missed appointments.
• Verify insurance eligibility and benefits prior to visits; document coverage details.
• Maintain and update patient records; keep files complete and current.
• Answer calls, emails, and messages; respond promptly and professionally.
• Outreach to patients for confirmations, follow-ups, and information requests.
• Manage recall lists and contact patients due for return visits.
• Track incomplete documentation and pending verifications; follow up.
• Provide general administrative and operational support for daily workflows.
• Escalate clinical questions to the appropriate team member.

Skills

Patient scheduling

Appointment coordination

Insurance eligibility verification

EMR/EHR proficiency

English communication

Data entry accuracy

Outbound calling

Confidentiality

Independent worker

Follow-up skills

Tools

EMR/EHR software

Job description

Tavor Perry is seeking a highly organized Medical Administrative Assistant in the Philippines to manage front-office and patient coordination. You will handle scheduling, insurance eligibility, records maintenance, and daily communications with patients in clear, professional English.

The role requires meticulous attention to detail, data accuracy, and the ability to work independently while maintaining patient confidentiality and a high level of service.