Patient Scheduling & Care Advocate — Night Shift

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Optum, a UnitedHealth Group Company, seeks a Patient Scheduling Advocate in the Philippines to schedule and manage appointments for physicians and imaging services. You will be the primary contact for patient inquiries, ensuring accurate coordination and a high-quality patient experience within a healthcare BPO setting.

Responsibilities include handling calls, verifying details, coordinating with providers, and maintaining system documentation.

Qualifications

• 6 months or more experience in BPO/customer service.
• Strong verbal English communication skills.
• Ability to handle sensitive patient information with care.
• Willing to work night shifts and onsite in Alabang.
• Basic computer skills and multi-system navigation.

Responsibilities

• Schedule, reschedule, and cancel patient appointments for physicians and imaging services.
• Handle inbound and outbound patient calls professionally and empathetically.
• Assist patients with general inquiries, appointment details, prep instructions, and follow-up.
• Send messages to healthcare providers on behalf of patients as requested.
• Verify patient demographics and appointment information accurately.
• Document all interactions clearly in scheduling or healthcare systems.
• Ensure compliance with HIPAA guidelines and company policies.
• Meet defined productivity, quality, and customer satisfaction metrics.

Skills

BPO experience

English communication

Customer focus

Education

Medical allied course graduate or undergraduate

Job description

Optum, a UnitedHealth Group Company, seeks a Patient Scheduling Advocate in the Philippines to schedule and manage appointments for physicians and imaging services. You will be the primary contact for patient inquiries, ensuring accurate coordination and a high-quality patient experience within a healthcare BPO setting.

Responsibilities include handling calls, verifying details, coordinating with providers, and maintaining system documentation.