Patient Experience & Scheduling Specialist

Belo Medical Group, Inc.; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Belo Medical Group, Inc. is seeking a Clinic Customer Care Specialist to be the primary contact for patients across phone, email, and digital channels. You will manage appointments, document interactions, and promote services with a customer-first approach.

The role emphasizes empathetic support, issue escalation when needed, and staying informed about clinic offerings and policies to ensure a seamless patient experience.

Qualifications

• Bachelor's degree is required.
• Customer service experience is preferred.
• Proficient in MS Office or Google Workspace.
• Knowledge of e-commerce, online marketing, sales, and call center operations.

Responsibilities

• Respond promptly and professionally to patient inquiries across channels.
• Provide empathetic, high-quality customer support and escalate complex issues when necessary.
• Schedule, confirm, and manage patient appointments with accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, and promotions.
• Ensure accurate documentation and coordination with relevant departments.
• Follow company quality standards, KPIs, and customer service procedures.
• Maintain customer databases and monitor service quality for improvements.
• Stay updated on products, services, policies, and marketing initiatives.
• Attend meetings, trainings, and events as assigned.

Skills

Customer service

Multichannel support

Tech-savvy

Learn new systems

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

Belo Medical Group, Inc. is seeking a Clinic Customer Care Specialist to be the primary contact for patients across phone, email, and digital channels. You will manage appointments, document interactions, and promote services with a customer-first approach.

The role emphasizes empathetic support, issue escalation when needed, and staying informed about clinic offerings and policies to ensure a seamless patient experience.