Clinic Patient Experience Specialist

Belo Medical Group, Inc.; Angeles; On-site; PHP 335,000 - 513,000; Full time

Job summary

Belo Medical Group, Inc. is seeking a Patient Care Specialist to greet patients, answer inquiries, and coordinate scheduling and patient data in the clinic.

The role involves directing patients to the right staff, maintaining charts, and ensuring a courteous, helpful experience for every visitor. Primary duties include logging inquiries, updating CRM, handling promotions, and supporting team meetings and training while upholding company policies and standards.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 1–3 years of work experience in customer-facing roles.
• Outstanding customer service orientation and communication skills.
• Ability to display tact, courtesy and initiative.

Responsibilities

• Greet patients and customers in a friendly, courteous and professional manner.
• Answer inquiries about clinic products and services promptly and accurately.
• Handle inquiries by phone and direct calls as needed; log inquiries and monitor reports.
• Endorse scheduled patients to the appropriate clinician or staff.
• Maintain patient data and charts, ensuring proper labeling and filing.
• Assist in scheduling, reminders, CRM updates, and coordination with doctors and aestheticians.
• Participate in promotions, meetings, and training; ensure compliance with policies.

Skills

Customer service

Communication skills

Tact & courtesy

Initiative

Education

Bachelor's Degree / Post Graduate Diploma / Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent

Job description

Belo Medical Group, Inc. is seeking a Patient Care Specialist to greet patients, answer inquiries, and coordinate scheduling and patient data in the clinic.

The role involves directing patients to the right staff, maintaining charts, and ensuring a courteous, helpful experience for every visitor. Primary duties include logging inquiries, updating CRM, handling promotions, and supporting team meetings and training while upholding company policies and standards.