Patient Care Specialist

Belo Medical Group, Inc.; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading healthcare provider in Mandaluyong is seeking a Patient Care Specialist to manage patient inquiries, schedule appointments, and maintain records. The ideal candidate has a Bachelor's degree and 1-3 years of relevant experience, along with outstanding customer service and communication skills. This full-time position offers a chance to work in a dynamic team dedicated to providing high-quality care.

Qualifications

• 1-3 years of working experience required.
• Must possess a degree in relevant fields like Business Studies or Hospitality.
• Excellent communication skills essential.

Responsibilities

• Handle patient inquiries and maintain high customer service standards.
• Schedule patients and confirm appointments efficiently.
• Manage patient information and ensure charts are organized.
• Maintain cleanliness in the reception area.

Skills

Customer service orientation

Communication skills

Tact and courtesy

Education

Bachelor’s Degree/Post Graduate Diploma/Professional Degree

Job description

Join to apply for the Patient Care Specialist role at Belo Medical Group, Inc.

Overview

The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.

Responsibilities

• Handling Patient or Customer Inquiries or Concerns:
  • Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner.
  • Answer inquiries from patients, customers and other persons regarding clinic products and services in an efficient manner.
  • Answer telephone calls promptly and efficiently following telephone handling standards of the Company.
  • Handle inquiries over the telephone and screens or directs calls when necessary.
  • Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department.
  • Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physicians Assistant).
  • Handle patient complaints and refer to the Branch Officer or Doctor accordingly.
  • Maintain high standards of customer service through handling all customers in a courteous, friendly and helpful manner.
  • Ensure that appropriate and relevant promotional or information materials are available for the patients or customers.
• Scheduling Of Patients
  • Ensure proper scheduling of patients for treatment and services in the CRM and logbook.
  • Confirm patients appointment the day before the schedule.
  • Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patients availability.
  • Prepare list of doctors and aestheticians patients, procedures and contact numbers for distribution at the end of the day.
  • Check company mobile phone daily, take note of any requests for rescheduling from patients, and update the CRM and concerned personnel accordingly.
  • Coordinate with the Doctor or Aesthetician or other personnel regarding patient schedule.
• Handling Of Patient Information And Patient Charts
  • Facilitate the filling out of the Patient Data Sheet and ensure completeness of information.
  • Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap.
  • Maintain proper filing of charts.
  • Pull out charts of patients as necessary and return charts after use to their proper places.
  • Prepare charts of patients scheduled for the next day.
• Other Duties
  • Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic.
  • Report any required repairs in the clinic or need for additional supplies or collaterals to the Branch Officer for proper action.
  • Undertake promotional, sales and marketing activities via phone or direct customer encounter.
  • Attend and participate in all required meetings, events or trainings.
  • Ensure compliance with company established policies and procedures.
  • Lend support or assistance as Relief in other clinics as deemed necessary.
  • Perform other duties as may be assigned.

Qualifications

• Candidate must possess at least a Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.
• At least 1‑3 years of working experience in the related field is required for this position.
• Must have outstanding customer service orientation.
• Excellent communication skills.
• Must be able to display tact, courtesy and initiative.

Employment Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Human Resources, Administrative, and Legal
• Industries: Hospitals and Health Care

Application

To apply, submit your resume and cover letter through the company portal. Referrals increase your chances of interviewing at Belo Medical Group, Inc. by 2×.