Patient Care Concierge: Clinic Scheduling & Support

Belo Medical Group; Muntinlupa; On-site; PHP 201,000 - 357,000; Full time

Job summary

Belo Medical Group is seeking a Clinic Customer Care Specialist (CCS) to be the primary contact for patients across phone, email, messaging, and social platforms. The role emphasizes empathetic service, appointment scheduling, data accuracy, and promoting clinic products and services.

The CCS will stay informed on Belo products, policies, and marketing initiatives, attend trainings, and provide support during events or holidays as needed.

Qualifications

• Bachelor's degree required.
• Customer service experience preferred but not required.
• Proficiency with MS Office or Google Workspace.
• Knowledge of e-commerce, online marketing, sales and call center operations.

Responsibilities

• Respond promptly and professionally to patient inquiries and concerns across channels.
• Schedule, confirm, and manage patient appointments with accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, and promotions.
• Maintain customer databases and document interactions with care.

Skills

Customer service

MS Office/Google Workspace

E-commerce knowledge

Tech-savvy

Adaptable

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

Belo Medical Group is seeking a Clinic Customer Care Specialist (CCS) to be the primary contact for patients across phone, email, messaging, and social platforms. The role emphasizes empathetic service, appointment scheduling, data accuracy, and promoting clinic products and services.

The CCS will stay informed on Belo products, policies, and marketing initiatives, attend trainings, and provide support during events or holidays as needed.