Patient Care & Appointment Specialist

Aesthetician Job Description; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Belo Medical Group seeks a Clinic Customer Care Specialist (CCS) to be the primary contact for patients via phone, email, messaging, and social platforms. You will handle inquiries, schedule appointments, document interactions, and promote clinic services.

The role requires a Bachelor's degree and solid knowledge of MS Office or Google Workspace. Prior customer service is preferred, and you will work in Makati City (Proscenium/Rockwell area) with a focus on high-quality patient care and data

Qualifications

• Bachelor's degree required.
• Customer service experience is preferred but not required.
• Proficiency in MS Office or Google Workspace.
• Knowledge of e-commerce, online marketing, sales, and call center operations.
• Willing to be assigned in Makati City (Proscenium/Rockwell Area)

Responsibilities

• Respond promptly and professionally to patient inquiries and concerns across various channels.
• Provide empathetic, high-quality customer support and elevate complex issues when necessary.
• Schedule, confirm, and manage patient appointments while maintaining accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns.
• Ensure accurate documentation, data encoding, and coordination with relevant departments.
• Follow company quality standards, KPIs, and customer service procedures.
• Maintain customer databases, monitor service quality, and provide feedback for process improvements.
• Stay updated on company products, services, policies, and marketing initiatives.
• Attend meetings, trainings, and company events, and provide support during holidays or as assigned.

Skills

Customer service

E-commerce knowledge

Sales

Call center operations

Tech literacy

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

Belo Medical Group seeks a Clinic Customer Care Specialist (CCS) to be the primary contact for patients via phone, email, messaging, and social platforms. You will handle inquiries, schedule appointments, document interactions, and promote clinic services.

The role requires a Bachelor's degree and solid knowledge of MS Office or Google Workspace. Prior customer service is preferred, and you will work in Makati City (Proscenium/Rockwell area) with a focus on high-quality patient care and data