Patient Experience & Appointment Champion

Belo Medical Group, Inc.; San Juan; On-site; PHP 279,000 - 390,600; Full time

Job summary

Belo Medical Group, Inc. in Metro Manila is seeking a Clinic Customer Care Specialist to be the primary contact for patients across phone, email, and digital channels. You will address inquiries, manage appointments, and support marketing campaigns.

The role requires a Bachelor's degree and comfort with standard office tools. Remote work is not specified; on-site in San Juan may be expected.

Qualifications

• Bachelor's degree required.
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Responsibilities

• Respond promptly and professionally to patient inquiries and concerns across various channels.
• Provide empathetic, high-quality customer support and escalate complex issues when necessary.
• Schedule, confirm, and manage patient appointments while maintaining accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns.
• Ensure accurate documentation, data encoding, and coordination with relevant departments.
• Follow company quality standards, KPIs, and customer service procedures.
• Maintain customer databases, monitor service quality, and provide feedback for process improvements.
• Stay updated on company products, services, policies, and marketing initiatives.
• Attend meetings, trainings, and company events, and provide support during holidays or as assigned.

Skills

Customer service mindset

Tech-savvy

Adaptability

Communication skills

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

Belo Medical Group, Inc. in Metro Manila is seeking a Clinic Customer Care Specialist to be the primary contact for patients across phone, email, and digital channels. You will address inquiries, manage appointments, and support marketing campaigns.

The role requires a Bachelor's degree and comfort with standard office tools. Remote work is not specified; on-site in San Juan may be expected.