Patient Experience & Scheduling Specialist

Aesthetician Job Description; San Juan; On-site; PHP 279,000 - 469,000; Full time

Job summary

Belo Medical Group is seeking a Clinic Customer Care Specialist to serve as the primary contact for patients via phone, email, messaging, social media, and more. You will schedule appointments, manage records, and support marketing initiatives while upholding privacy standards.

The role requires a Bachelor's degree; prior customer service is preferred. You will be based in Greenhills, San Juan, with proficiency in MS Office/Google Workspace and fluency in online channels for patient inquiries.

Qualifications

• Bachelor's degree required.
• Customer service experience preferred but not required.
• Proficiency in MS Office or Google Workspace.
• Knowledge of e-commerce, online marketing, sales, and call center operations.
• Tech-savvy, adaptable, and able to learn new systems quickly.
• Willing to be assigned in Greenhills, San Juan City.

Responsibilities

• Respond promptly and professionally to patient inquiries and concerns across various channels.
• Provide empathetic, high-quality customer support and elevate complex issues when necessary.
• Schedule, confirm, and manage patient appointments while maintaining accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns.
• Ensure accurate documentation, data encoding, and coordination with relevant departments.
• Follow company quality standards, KPIs, and customer service procedures.
• Maintain customer databases, monitor service quality, and provide feedback for process improvements.
• Stay updated on company products, services, policies, and marketing initiatives.
• Attend meetings, trainings, and company events, and provide support during holidays or as assigned.

Skills

Customer service

Communication

MS Office/Google Workspace

E-commerce knowledge

Tech-savvy

Greenhills assignment

Education

Bachelor's degree

Tools

N/A

Job description

Belo Medical Group is seeking a Clinic Customer Care Specialist to serve as the primary contact for patients via phone, email, messaging, social media, and more. You will schedule appointments, manage records, and support marketing initiatives while upholding privacy standards.

The role requires a Bachelor's degree; prior customer service is preferred. You will be based in Greenhills, San Juan, with proficiency in MS Office/Google Workspace and fluency in online channels for patient inquiries.