Patient Experience Concierge - Dermatology Clinic

The Pretty Projects Inc.; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Growth opportunities

Job summary

Kash | Center for Dermatology, Lasers and Regenerative Aesthetics in Kamias, Quezon City is seeking a Patient Relations Officer to be the first point of contact for patients and guests. The role focuses on delivering a warm, professional clinic experience from arrival to departure, handling inquiries, scheduling, and basic payments with privacy in mind.

You will collaborate with doctors and staff, maintain accurate records, and support patient engagement initiatives in a fast-paced clinical

Qualifications

• Bachelor’s/College degree required.
• Hospitality, Tourism or related background preferred.
• 1–3 years experience in a clinic, healthcare, hospitality or customer relations role.
• Strong customer service orientation and interpersonal skills.
• Clear and professional communication, both verbal and written.
• Highly organised, detail-oriented, able to manage multiple tasks.
• Tech-savvy and comfortable using scheduling systems.

Responsibilities

• Greet and assist all patients and visitors professionally.
• Respond to inquiries across in-person, phone, SMS, and social channels.
• Manage appointment scheduling and confirmations in the EMR.
• Coordinate with physicians and staff to ensure smooth patient flow.
• Maintain patient records with privacy compliance.
• Oversee arrivals, room assignments, and real-time updates.
• Keep reception and waiting areas clean and welcoming.
• Assist with room settlement, product guidance, and simple payments.
• Participate in promotional activities and patient engagement.
• Uphold safety protocols and company policies.

Skills

Bachelor's degree

Hospitality background

1-3 years experience

Customer service

Communication skills

Organised

Tech-savvy

Education

Bachelor's degree

Job description

Kash | Center for Dermatology, Lasers and Regenerative Aesthetics in Kamias, Quezon City is seeking a Patient Relations Officer to be the first point of contact for patients and guests. The role focuses on delivering a warm, professional clinic experience from arrival to departure, handling inquiries, scheduling, and basic payments with privacy in mind.

You will collaborate with doctors and staff, maintain accurate records, and support patient engagement initiatives in a fast-paced clinical