Patient Relations Officer

The Pretty Projects Inc.; Quezon City; In loco; PHP 300.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

Professional development

Growth opportunities

Descrizione del lavoro

Kash | Center for Dermatology, Lasers and Regenerative Aesthetics in Kamias, Quezon City is seeking a Patient Relations Officer to be the first point of contact for patients and guests. The role focuses on delivering a warm, professional clinic experience from arrival to departure, handling inquiries, scheduling, and basic payments with privacy in mind.

You will collaborate with doctors and staff, maintain accurate records, and support patient engagement initiatives in a fast-paced clinical

Competenze

• Bachelor’s/College degree required.
• Hospitality, Tourism or related background preferred.
• 1–3 years experience in a clinic, healthcare, hospitality or customer relations role.
• Strong customer service orientation and interpersonal skills.
• Clear and professional communication, both verbal and written.
• Highly organised, detail-oriented, able to manage multiple tasks.
• Tech-savvy and comfortable using scheduling systems.

Mansioni

• Greet and assist all patients and visitors professionally.
• Respond to inquiries across in-person, phone, SMS, and social channels.
• Manage appointment scheduling and confirmations in the EMR.
• Coordinate with physicians and staff to ensure smooth patient flow.
• Maintain patient records with privacy compliance.
• Oversee arrivals, room assignments, and real-time updates.
• Keep reception and waiting areas clean and welcoming.
• Assist with room settlement, product guidance, and simple payments.
• Participate in promotional activities and patient engagement.
• Uphold safety protocols and company policies.

Conoscenze

Bachelor's degree

Hospitality background

1-3 years experience

Customer service

Communication skills

Organised

Tech-savvy

Formazione

Bachelor's degree

Descrizione del lavoro

About Us

Kash | Center for Dermatology, Lasers and Regenerative Aesthetics is a leading dermatology practice dedicated to providing exceptional patient care through advanced medical and aesthetic dermatological services. Our organization is committed to clinical excellence, patient comfort, and delivering a premium, patient-centered experience. We support a wide range of dermatologic procedures and treatments in a professional, welcoming, supportive environment and uphold the highest standards of care, service, and operational excellence.

About the Job

We are seeking a Patient Relations Officer who will serve as the first point of contact for our patients and guests. This role is essential in creating a seamless, welcoming, and professional clinic experience from arrival to departure.

If you are passionate about exceptional customer service and thrive in a dynamic, fast-paced clinical environment, we would love to meet you.

Key Responsibilities

• Warmly welcome and assist all patients and visitors with professionalism and courtesy.

• Respond to inquiries and concerns across multiple channels (in-person, phone, SMS, and social messaging apps) in a timely and empathetic manner.

• Manage appointment scheduling through our electronic medical records, ensuring accurate bookings, confirmations, and reminders.

  • Training will be provided; prior system experience is not required.

• Coordinate closely with physicians, assistant clinic manager and medical staff to ensure smooth patient flow and accurate handovers.

• Maintain and update patient records while strictly adhering to data privacy and confidentiality guidelines.

• Oversee patient arrivals, room assignments, and real-time appointment updates.

• Ensure reception and waiting areas remain clean, organised, and welcoming at all times.

• Clinical photo documentation of patients upon arrival at the clinic

• Assist with room settlement, basic product guidance, and simple payment-related tasks when necessary.

• Participate in promotional activities and patient engagement initiatives.

• Uphold safety protocols and company policies, and provide support to other team members and branches as needed.

Qualifications

• Bachelor’s/College degree required.

• Preference for candidates with a background in Hospitality, Tourism, or related fields.

• At least 1–3 years of experience in a clinic, healthcare setting, hospitality, or customer relations role.

• Strong customer service orientation with excellent interpersonal skills.

• Clear and professional communication skills, both verbal and written.

• Highly organised, detail-oriented, and able to manage multiple responsibilities efficiently.

• Tech-savvy and comfortable using scheduling systems and communication platforms.

Work Schedule: Willingness to work six (6) days a week. Full time, weekdays, may include weekends & holidays.

Location: Kamias, Quezon City

Benefits:

• Comprehensive benefits package, including HMO upon regularization

• Paid holiday, weekend premium, vacation, sick and maternity leave

• Training and professional development opportunities.

• Positive and supportive work environment with opportunities for growth and advancement