Patient Care Concierge | Front Desk Specialist

Aesthetician Job Description; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Belo Medical Group is seeking a Patient Care Specialist for its Makati clinic. You will be the first point of contact, ensuring patients receive friendly, efficient service from arrival through checkout.

Responsibilities include welcoming patients, answering inquiries, scheduling and confirming appointments, coordinating with doctors, maintaining patient records, and supporting promotional events and administrative tasks in a fast-paced clinic environment in Greenbelt, Makati City.

Qualifications

• Bachelor's degree in hospitality or related field required.
• 2–3 years of customer service experience, preferably in hospitality, healthcare, or aesthetic clinics.
• Customer service experience is an advantage.
• Excellent communication and interpersonal skills.
• Organized, detail-oriented, and able to multitask.
• Willing to work in a fast-paced clinic environment.
• Willing to be assigned in Greenbelt, MakatiCity.

Responsibilities

• Welcome and assist patients and clients.
• Answer phone calls and respond to inquiries about clinic services.
• Schedule, confirm, and manage patient appointments using the clinic's system.
• Coordinate patient schedules with doctors and clinic staff.
• Prepare, organize, and maintain patient records and charts.
• Handle patient concerns and upscale issues when necessary.
• Keep the reception and waiting areas clean and organized.
• Support clinic promotions, meetings, trainings, and other administrative tasks.
• Perform other duties assigned by management.

Skills

Customer service

Communication

Organization

Multitasking

Interpersonal skills

Education

Bachelor's Degree in Hospitality or Any Related Field

Job description

Belo Medical Group is seeking a Patient Care Specialist for its Makati clinic. You will be the first point of contact, ensuring patients receive friendly, efficient service from arrival through checkout.

Responsibilities include welcoming patients, answering inquiries, scheduling and confirming appointments, coordinating with doctors, maintaining patient records, and supporting promotional events and administrative tasks in a fast-paced clinic environment in Greenbelt, Makati City.