Patient Concierge & Front Desk Associate

International SOS; Pasig; Presencial; PHP 167.000 - 279.000; Jornada completa

Descripción de la vacante

International SOS in Metro Manila is seeking a patient-focused Receptionist to be the first point of contact for patients and visitors in a healthcare setting. You will handle registration, appointment scheduling, and basic administrative duties to ensure a smooth and professional experience.

You will work with the EMR system, coordinate with healthcare teams, and maintain excellent customer service at all times. Strong English and Filipino communication skills are preferred.

Formación

• Candidate must be a college graduate.
• Excellent organizational and communication skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Customer service-oriented with strong telephone etiquette.
• Fluent in English; Filipino proficiency preferred.

Responsabilidades

• Welcome and register patients with accurate EMR records.
• Schedule, confirm, and reschedule appointments with reminders.
• Answer phone and email inquiries with professional service.
• Coordinate lab, imaging, referral, and health assessment appointments.
• Assist with eligibility verification, authorizations, and billing documents.
• Maintain files, attendance records, and administrative reports.
• Handle patient feedback and contribute to service quality initiatives.

Conocimientos

Customer service

Organizational skills

Communication skills

English proficiency

Educación

College degree

Herramientas

MS Office

Descripción del empleo

International SOS in Metro Manila is seeking a patient-focused Receptionist to be the first point of contact for patients and visitors in a healthcare setting. You will handle registration, appointment scheduling, and basic administrative duties to ensure a smooth and professional experience.

You will work with the EMR system, coordinate with healthcare teams, and maintain excellent customer service at all times. Strong English and Filipino communication skills are preferred.