Patient Care & Front Desk Specialist

Asiatic Medical Laboraties Inc.; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Asiatic Medical Laboraties Inc. seeks a Customer Care Associate to be the first point of contact for patients, clients, and visitors at the diagnostic clinic in Quezon City.

You will deliver patient-centered service from inquiry and registration through the clinic visit, ensuring accurate information, smooth patient flow, and adherence to confidentiality and healthcare regulations in the Philippines. The role involves greeting patients, handling registrations, coordinating appointments with

Qualifications

• Maintain strict patient confidentiality.
• Coordinate with laboratory and radiology staff to manage appointments.
• Provide clear instructions for tests and procedures to patients.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Attend to walk-in patients and provide information on services.
• Answer calls, texts, emails, and inquiries.
• Assist with patient registration and scheduling.
• Maintain accurate patient records in the clinic system.
• Manage waiting times and patient flow.

Job description

Asiatic Medical Laboraties Inc. seeks a Customer Care Associate to be the first point of contact for patients, clients, and visitors at the diagnostic clinic in Quezon City.

You will deliver patient-centered service from inquiry and registration through the clinic visit, ensuring accurate information, smooth patient flow, and adherence to confidentiality and healthcare regulations in the Philippines. The role involves greeting patients, handling registrations, coordinating appointments with