Patient Care Representative

SPLACE; Davao City; On-site; PHP 165,000 - 248,000; Full time

Job summary

SPLACE is seeking a Patient Care Representative to join our team and help enhance the patient experience from our office in the Philippines. This role focuses on warm, attentive service to patients and collaboration with healthcare campaigns.

Key duties include handling inquiries via calls, outbound follow-ups, and performing administrative tasks during slower periods. Prior EMR experience is preferred, with a minimum of one year in a medical customer support capacity.

Qualifications

• Minimum 1 year of experience in customer support within medical or health campaigns.
• Experience navigating Electronic Medical Records (EMR).
• Ability to handle patient and customer inquiries via calls and, in the future, chats and emails.

Responsibilities

• Cater to patient/customer inquiries through calls; future channels may include chats and emails.
• Make outbound calls to follow up with patients.
• Manage various administrative tasks, especially during slower times.

Skills

Customer support

EMR navigation

Communication skills

Tools

EMR system

Job description

About the job Patient Care Representative

Role:Patient Care Representative

Behind Every Smile is a Patient Care Support Hero! If you're passionate about creating a warm and welcoming environment, join us in enhancing the patient experience. Your dedication could be the light they need.

Details:

• Rate: 150 PHP/hour


• Work set-up: Office-based


• Weekly workload: Will start as part time but will switch to full time

Key Responsibilities:

• Cater to patient/customer inquiries through calls. Other customer service channels might be opened in the future, chats and emails.


• Make outbound calls to follow-up patients.


• Manage various administrative tasks, especially during slow times.

Qualifications:

• At least 1 year of experience as customer support role in any medical or health campaigns.


• Experience in navigating Electronic Medical Records (EMR).