Patient Care Hero: EMR-Savvy Support Specialist

SPLACE; Davao City; On-site; PHP 165,000 - 248,000; Full time

Job summary

SPLACE is seeking a Patient Care Representative to join our team and help enhance the patient experience from our office in the Philippines. This role focuses on warm, attentive service to patients and collaboration with healthcare campaigns.

Key duties include handling inquiries via calls, outbound follow-ups, and performing administrative tasks during slower periods. Prior EMR experience is preferred, with a minimum of one year in a medical customer support capacity.

Qualifications

• Minimum 1 year of experience in customer support within medical or health campaigns.
• Experience navigating Electronic Medical Records (EMR).
• Ability to handle patient and customer inquiries via calls and, in the future, chats and emails.

Responsibilities

• Cater to patient/customer inquiries through calls; future channels may include chats and emails.
• Make outbound calls to follow up with patients.
• Manage various administrative tasks, especially during slower times.

Skills

Customer support

EMR navigation

Communication skills

Tools

EMR system

Job description

SPLACE is seeking a Patient Care Representative to join our team and help enhance the patient experience from our office in the Philippines. This role focuses on warm, attentive service to patients and collaboration with healthcare campaigns.

Key duties include handling inquiries via calls, outbound follow-ups, and performing administrative tasks during slower periods. Prior EMR experience is preferred, with a minimum of one year in a medical customer support capacity.