Patient Service Representative

Harris Computer; Cebu City; On-site; PHP 220,000 - 300,000; Full time

Job summary

Harris Computer in Cebu City, Philippines seeks a Patient Service Representative to be the frontline contact for patients, families, and healthcare partners. You will address inquiries, resolve billing and account concerns, and coordinate care information across administrative and medical teams.

Ideal candidates listen actively, maintain HIPAA-compliant confidentiality, and support administrative and financial interactions with empathy and professionalism; prior call center or healthcare admin

Qualifications

• Education: Associate degree or two years of college coursework or equivalent practical experience.
• Experience: 1+ year in customer service, call center, or healthcare administrative settings; healthcare accounts preferred.
• Communication: strong verbal and written communication skills.
• Data & Calculations: basic numerical calculations for billing, reconciliation, and balance inquiries.
• Technical Skills: proficiency in email, EMR/billing platforms, and standard office tools.
• Work Ethic & Autonomy: detail-oriented, organized, self-motivated, maintains confidentiality.
• Availability: flexible schedule as needed.

Responsibilities

• Inbound Patient Support: answer calls promptly with empathy and professionalism.
• Account Resolution & Collections: handle billing inquiries, clarify payments, arrange payments, reconcile accounts.
• Coordination of Care & Information: liaise between patients, families, medical staff and admin teams.
• Regulatory Compliance: protect PHI and comply with HIPAA regulations.
• Operational Reliability: meet performance metrics and attendance standards.
• General Administration: perform related clerical duties to support workflows.

Skills

Customer service

Communication

Attention to detail

Empathy

Availability

Education

Associate degree / 2 years college

Tools

EMR / Billing platforms

Email / Office tools

Job description

The Patient Service Representative serves as a primary point of contact for patients, families, and healthcare partners. This role is responsible for addressing inquiries, resolving billing and account concerns, and coordinating care information across administrative and medical teams. The ideal candidate actively listens to patient needs, maintains strict confidentiality under healthcare regulations, and facilitates smooth administrative and financial interactions.

Key Responsibilities

• Inbound Patient Support: Answer incoming calls promptly in adherence to departmental standards; address patient queries, account concerns, and general inquiries with empathy and professionalism.
• Account Resolution & Collections: Place outbound calls and handle inbound inquiries regarding outstanding balances; assist patients and third-party payers (e.g., insurance providers) with billing clarifications, payment arrangements, and account reconciliation.
• Coordination of Care & Information: Liaise between patients, family members, medical staff, and administrative teams to ensure patient needs are understood and addressed in alignment with facility policies and available resources.
• Regulatory Compliance: Maintain full compliance with HIPAA and relevant privacy regulations by safeguarding all Protected Health Information (PHI) across spoken, written, and digital communications.
• Operational Reliability: Consistently meet departmental performance metrics, attendance standards, and schedule requirements, supporting collaborative team and organizational goals.
• General Administration: Perform related administrative and clerical duties as assigned to support department workflows.

Qualifications & Experience

• Education: Associate degree, completion of at least two years of college coursework, or equivalent practical experience (medical-related coursework or degree is an advantage).
• Experience: Prior experience in customer service, call center, or healthcare administrative settings; at least 1 year of call center experience handling medical accounts or healthcare programs is preferred.
• Communication Skills: Strong verbal and written communication skills with the ability to convey complex billing and care information clearly and empathetically.
• Data & Calculations: Basic proficiency in numerical calculations for payment processing, billing reconciliation, and balance inquiries.
• Technical Skills: Proficiency in email, electronic medical record (EMR)/billing platforms, and general office productivity tools.
• Work Ethic & Autonomy: High attention to detail, strong organizational and prioritization skills, self-motivation, and the ability to handle confidential records responsibly with minimal direct supervision.
• Availability: Flexibility to adapt to changing schedule requirements as operational needs dictate.