Customer Service Representative | Onsite: Makati

Carenet-Health-; Makati; Vor Ort; PHP 294.000 - 398.000; Vollzeit

Zusammenfassung

Carenet is seeking a patient-focused service representative in the Philippines to support patients, providers and pharmacies with care coordination, scheduling and inquiries.

You bring empathy, attention to detail, and a healthcare mindset; the role requires 12+ months in customer service, a 35 wpm typing speed, and basic Windows/Outlook skills. The position offers PHP 31,000 per month.

Qualifikationen

• High School diploma or GED.
• 12+ months in a customer service environment.
• Typing at least 35 wpm.
• Basic knowledge of Windows, Outlook, Word and Excel.
• Strong problem-solving abilities.

Aufgaben

• Schedule radiology appointments and respond to inquiries per standards.
• Research customer issues and provide workable solutions.
• Identify needs and build trusted relationships with customers.
• Manage multiple priorities and cross-train on other products.
• Operate Carenet CRM, client CRMs, Teams and Outlook.

Kenntnisse

Empathy

Multitasking

Interpersonal skills

Attention to detail

Ausbildung

High School diploma

Tools

Windows

Outlook

Word

Excel

Jobbeschreibung

Overview

Start date: 11/9/2026

Rate: Php 31,000

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you.

Is this you?

• Bring empathy and a passion for evidence-based care to all you do while remaining flexible.
• Multitasking and attention to detail are your superpowers.
• You have a strong healthcare background and believe part of your job is to advocate for your patients.
• You roll with the punches on any given day, with any given interaction, and never lose sight of the need to use your stellar interpersonal and skills.

• You respect different cultures and know that rule-following is essential to your personal integrity and your employer’s quality compliance.

A typical week in the life of this position:

• Schedule radiology appoation and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication
• Must be able to research customer issues and find workable solutions
• Can identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction
• Manage through multiple and competing priorities.
• Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands.
• Competency working in multiple systems, such as Carenet CRM, client(s) CRM, Teams, Outlook, etc.
• Ability and willingness to cross-train on other products and clients
• Perform other duties and responsibilities, as assigned
• Participate in coaching sessions, while being open to all feedback provided to improve performance

Requirements:

• High School diploma/GED or equivalent
• 12 or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Demonstrates the ability to type a minimum of 35 wpm
• Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA
• Demonstrates problem-solving skills