CSR-Patient Care Representative (Mckinley, Taguig)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company in Metro Manila is seeking a Patient Support Representative. The role involves acting as a primary contact for patients, assisting with scheduling, maintaining records, and providing compassionate support. Ideal candidates should have a High School Diploma and excellent interpersonal skills. Entry-level experience is welcome. Evening or weekend shifts may be required.

Qualifications

• 0–2 years of experience in a similar role.
• Ability to work collaboratively in a team environment.
• Willingness to work evening or weekend shifts if required.

Responsibilities

• Act as a primary point of contact for patients.
• Assist patients with scheduling appointments.
• Maintain accurate patient records.
• Provide support and guidance to patients.
• Collaborate with healthcare professionals.

Skills

Excellent communication skills

Interpersonal skills

Empathetic attitude

Education

High School Diploma or equivalent

Job description

• Act as a primary point of contact for patients, addressing inquiries and providing information regarding services.
• Assist patients with scheduling appointments and managing their accounts efficiently.
• Maintain accurate patient records and documentation within the company systems.
• Provide compassionate support and guidance to patients, ensuring a positive experience.
• Collaborate with healthcare professionals to relay patient feedback and concerns.
• Adhere to organizational policies and procedures while ensuring compliance with healthcare regulations.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years (entry-level position)
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Empathetic and patient-focused attitude
• Responsibilities and Duties: Ability to work collaboratively in a team environment
• Working Conditions: May require evening or weekend shifts