Patient Support Executive

Vee Healthtek; Pasig; On-site; PHP 921,375 - 1,535,626; Full time

Benefits offered by this job

Training opportunities

Professional development

Job summary

Vee Healthtek is seeking a Patient Support Executive focused on medical billing in Ortigas, Pasig City. The candidate will handle incoming and outbound calls, ensure proper patient identification, and resolve queries effectively. Experience in healthcare and medical billing is essential.

The role requires a commitment to maintaining professional decorum and following compliance guidelines. Training and professional development opportunities are provided.

Qualifications

• Must have at least 1 year of healthcare work experience.
• Experience in medical billing required.
• Experience in revenue cycle management (RCM) is a plus.

Responsibilities

• Answer incoming calls and make outbound calls.
• Ensure proper patient identification before disclosing information.
• Resolve customer queries or escalate as needed.
• Maintain professionalism and punctuality at all times.

Skills

Healthcare work experience

Experience in Medical Billing

Experience in RCM (clinical or non-clinical)

Job description

Through a Culture of Accuracy, Competency & Teamwork

Job Opening For Patient Support Executive - Medical Billing

Primary Roles Responsibilities:

• Answer Incoming calls and also make outbound calls.
• Ensure that right patient is identified before disclosing information
• Listen to Customer queries and resolve and provide solutions, if unable to resolve, have the same escalated to the supervisors. If Insurance query, respond appropriately, also obtain relevant missing info from the patient so that claim can be processed
• Understand and handle disputes
• Detailed Documentation
• Efficient Call Handling Time
• Potential Follow Up Methods Payment in Full and Partial Payment discussions
• Effective rate of speech - good communication & neutral accent Obtain Insurancedetails from patients
• Call for accidental Information like DOA Demographic details/ Mismatch in Name and DOB
• Update patient about their out-of-pocket expenses
• Appointment Scheduling, Appointment Cancelation, Appointment Reminder

Secondary Roles Responsibilities:

• Maintain professional decorum and punctuality
• Plan leaves well in advance
• Ensure good interpersonal relation is maintained while coordinating

Compliance:

• Ensure privacy and security in the operation and in the operation area that includes work from office and home.
• Ensure you have acknowledged all the Organizational policies as per HR Procedure
• Ensure you are attending the Compliance awareness and refresher sessions & other security training programs as per L&D Procedure
• Ensure you are aware of agreed SLA of the projects you are working.
• Follow all the Information security guidelines
• Report any Security & Privacy incidents to your reporting manager/ HR/Compliance Team/CISO
• Ensure Confidentiality, Integrity & Availability of Data/information you handle
• Adhere to the NDA & confidentiality Agreement
• Adhere to the Micro Company's CISO's roles & responsibilities if you are a MicroCompany Compliance SPOC

Skills:

• Must have 1 year Healthcare work experience
• Experience in Medical Billing
• Experience in RCM (clinical or non-clinical)

Location: Ortigas, Pasig City (at the back of SM Mega Mall)

Disclaimer - Vee Healthtek Pvt. Ltd. offers training, professional development, and fellowship opportunities to all selected candidates and employees, and maintains a zero-tolerance policy against unlawful discrimination, in all of its activities and operations. Selection for employment is purely based on merit and the candidate's ability to perform the expected duties.