Patient Care Coordinator (CSR)

Synlink Recruitment Outsourcing Co. Inc.; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Incentives

Flexible Hours

HMO (Health Insurance)

Job summary

A recruitment outsourcing company in Mandaluyong is looking for customer service representatives. This on-site position requires a high school or college graduate with or without experience. Responsibilities include responding to customer inquiries and resolving complaints. Flexible hours and various employee incentives offered.

Qualifications

• Preferably with 1 year of experience in voice international account.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer complaints efficiently and courteously, escalating issues when necessary.
• Process orders, returns, and exchanges accurately and within company guidelines.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up on customer interactions to ensure satisfaction and issue resolution.
• Collaborate with other departments (sales, logistics, billing, etc.) to address customer needs.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rates.

Education

High School Graduate or College Graduate

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

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Job Requirements

• HS Graduate or College Graduate
• with or without experience
• preferably with 1 year of experience in voice international account

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer complaints efficiently and courteously, escalating issues when necessary.
• Process orders, returns, and exchanges accurately and within company guidelines.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up on customer interactions to ensure satisfaction and issue resolution.
• Collaborate with other departments (sales, logistics, billing, etc.) to address customer needs.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rates.

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HR Officer Synlink Recruitment Outsourcing Co. Inc.

More than ten replies today

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