Patient Care Coordinator | Makati

MedGrocer; Metro Manila; Vor Ort; PHP 246.000 - 379.000; Vollzeit

Benefits dieser Stelle

HMO benefits

Free medical consultations

Unlimited medicines

Paid time off

Zusammenfassung

MedGrocer in Makati is seeking a Patient Care Coordinator to help patients understand health benefits and coordinate with teams to ensure the best possible patient experience.

You will make outbound calls to follow up on medical needs, address inquiries via email/SMS/call, and input patient data to maintain accurate records. Night shift flexibility is available; fresh graduates are welcome to apply.

Qualifikationen

• Knowledge in Google Workspace (Sheets, Docs, etc.) and related applications.
• 1–2 years of customer service or related experience.
• Willingness to work night shifts and flexible hours.
• Fresh graduates are welcome to apply.

Aufgaben

• Make outbound calls to follow up on patients' medical needs and explain health benefits.
• Resolve patient concerns promptly via email, SMS, and phone.
• Coordinate with various teams and stakeholders to fulfill patient requests.
• Input patient data and maintain accurate patient records.

Kenntnisse

Google Workspace

Customer service experience

Night shift

Fresh graduates welcome

Flexible schedules

Jobbeschreibung

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

Patient Care Coordinator

assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

Key Responsibilities

• Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer any related inquiries.
• Resolve patient concerns in a timely manner and respond promptly to patient inquiries via email, SMS, and call.
• Coordinate with various teams and relevant stakeholders to accommodate patient requests.
• Input all patient data and maintain accurate patient records.

Perks And Benefits

• Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.
• Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.
• Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.
• Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.
• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.

Minimum Qualifications

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications.
• Preferably has 1-2 years experience in customer service or related positions.
• Open to shifting schedules and night shift schedule.
• Open to fresh graduates and experienced professionals.
• Must work onsite in Makati.