Member Care Coordinator | Makati

MedGrocer; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance Incentives & Career Prog

Growth & Impact

Cross-Functional Learning

Health & Wellness Coverage

Paid Time Off

Job summary

MedGrocer's onsite Makati City headquarters hosts the Member Care Coordinator role, serving as a frontline healthcare liaison across our programs. You will conduct outbound follow-ups, address inquiries, and collaborate with internal teams to streamline service delivery and maintain accurate medical records.

The position requires flexibility for night shifts, comfort with Google Workspace tools, and a customer-service mindset to support patients across channels and ensure a positive health

Qualifications

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications.
• Preferably has 1-2 years experience in customer service or related positions.
• Open to shifting schedules and night shift schedule.
• Open to fresh graduates and experienced professionals.
• Must work onsite in Makati.

Responsibilities

• Conduct outbound calls to patients to follow up on ongoing medical needs, explain health benefits, and address related healthcare inquiries.
• Resolve patient concerns in a timely manner and provide prompt, empathetic support across email, SMS, and voice channels.
• Coordinate with internal medical, operational, and pharmacy teams, as well as partner stakeholders, to accommodate patient requests and streamline service fulfillment.
• Maintain comprehensive documentation and accurately input all patient interactions and medical records into our internal tracking systems.

Skills

Customer service

Google Workspace

Tools

Google Sheets

Google Docs

Job description

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Member Care Coordinator serves as a frontline healthcare liaison based onsite at our Makati City headquarters, providing essential navigation, support, and guidance to patients across our healthcare programs.

Key Responsibilities

• Conduct outbound calls to patients to follow up on ongoing medical needs, explain health benefits, and address related healthcare inquiries.
• Resolve patient concerns in a timely manner and provide prompt, empathetic support across email, SMS, and voice channels.
• Coordinate with internal medical, operational, and pharmacy teams, as well as partner stakeholders, to accommodate patient requests and streamline service fulfillment.
• Maintain comprehensive documentation and accurately input all patient interactions and medical records into our internal tracking systems.

Minimum Qualifications

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications.
• Preferably has 1-2 years experience in customer service or related positions.
• Open to shifting schedules and night shift schedule.
• Open to fresh graduates and experienced professionals.
• Must work onsite in Makati.

Perks and Benefits

• Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.
• Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.
• Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.
• Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.
• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.