Patient Care Coordinator | Makati

MedGrocer; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Cross-functional learning

Health & wellness coverage

Job summary

MedGrocer is seeking a Patient Care Coordinator in Makati to assist patients in understanding health benefits and managing medical needs. You will communicate with patients across channels and coordinate with multiple teams to ensure a positive patient experience.

The role requires onsite work in Makati, with a focus on timely responses to inquiries, data accuracy, and effective collaboration with internal teams.

Qualifications

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications.
• Fresh graduates and experienced professionals welcome.
• Open to shifting schedules and night shifts.

Responsibilities

• Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer inquiries.
• Resolve patient concerns promptly via email, SMS, and calls.
• Coordinate with various teams and stakeholders to accommodate patient requests.
• Input all patient data and maintain accurate patient records.

Skills

Fresh graduates welcome

Flexible schedule

Customer service experience

Tools

Google Workspace

Job description

Patient Care Coordinator

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year. The Patient Care Coordinator assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

Key Responsibilities:

• Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer any related inquiries


• Resolve patient concerns in a timely manner and respond promptly to patient inquiries via email, SMS, and call


• Coordinate with various teams and relevant stakeholders to accommodate patient requests


• Input all patient data and maintain accurate patient records

Minimum Qualifications

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications;


• Preferably has 1-2 years experience in customer service or related positions;


• Open to shifting schedules and night shift schedule;


• Open to fresh graduates and experienced professionals;


• Must work onsite in Makati

Perks and Benefits

• Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.


• Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.


• Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.


• Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.


• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.

Application Process

Our application process typically takes one to three weeks, depending on your availability and progress:

Step 1

Submit your application form and complete the online assessment within seven days. Afterwards, results are shared in one to three business days.

Step 2

Qualified candidates attend a full-day onsite evaluation. Progression depends on performance at each stage. HR will notify you if your evaluation concludes early. Please arrive at the venue between 8:00 AM and 9:00 AM. The detailed schedule is as follows:

Initial Assessment

• 8:00 AM - 10:00 AM: Onsite Assessment

Supplementary Assessment (as needed)

• 10:00 AM - 12:00 PM: HR Panel Interview


• 12:00 PM - 1:00 PM: Lunch Break


• 1:00 PM - 4:00 PM: One-on-One Interviews


• 4:00 PM - 5:30 PM: CEO Forum

Step 3

Final review and background checks occur within three business days. Additional interviews may be requested.

Step 4

Receive final results within five to seven business days.