Customer Care Coordinator | Makati

MedGrocer; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Health & wellness coverage

Paid time off

Job summary

MedGrocer in Makati is seeking a Customer Care Coordinator to assist patients in understanding health benefits and managing medical needs. You will communicate with patients across channels and coordinate with teams to ensure the best patient experience.

This role supports inquiries, maintains patient records, and helps drive data-driven improvements in medicine delivery. Fresh graduates are welcome, and on-site work with shifting/night schedules is available.

Qualifications

• Knowledge of customer service in health-related contexts.
• Experience in healthcare or related field is an advantage.
• Open to fresh graduates and experienced professionals.
• Onsite work in Makati.
• Willing to work night shift and varying schedules.

Responsibilities

• Serve as a trusted guide for patients, helping them navigate healthcare programs and understand benefits.
• Handle inquiries from patients and stakeholders via outbound calls and other channels.
• Maintain patient records and track operational metrics to support service improvements.

Skills

Customer service

Healthcare knowledge

Google Workspace

Tools

Google Workspace

Job description

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Customer Care Coordinator assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

Key Responsibilities

• Serve as a trusted guide for patients, helping them navigate their healthcare programs, understand their benefits, processing their medicine requests, and coordinating endorsements to our corporate clinics.

• Manage and resolve inquiries from patients and stakeholders across through outbound calls.

• Maintain accurate patient records and track key operational metrics to support data-driven improvements in our medicine delivery and services.

Minimum Qualifications

• Knowledge of Google Workspace (e.g., Sheets, Docs) and relevant computer applications.

• Previous experience in customer service, healthcare, or a related field is an advantage.

• Open to fresh graduates and experienced professionals.

• Open to shifting schedules and night shift schedule.

• Must work onsite in Makati.

Perks and Benefits

• Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.

• Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.

• Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.

• Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.

• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.