Digital Health Coordinator | Makati

MedGrocer; Metro Manila; Presencial; PHP 360.000 - 600.000; Tempo integral

Benefícios oferecidos por esta vaga

Performance incentives

Career progression

Growth opportunities

Cross-functional learning

Health & wellness coverage

Paid time off

Resumo da vaga

MedGrocer in Makati City, Philippines, is seeking a Digital Health Coordinator to help deliver Telehealth and ePharmacy services. You will work with healthcare professionals and the IT team to keep virtual care operations smooth, accurate, and compliant.

This role coordinates routine tasks, manages simple escalations, and maintains schedules and patient data to ensure a high-quality digital experience for patients and partner organizations.

Qualificações

• Knowledge of data analysis and reporting.
• Strong organizational and project management skills.
• Proficient in Google Workspace applications.
• Bachelor's degree in a related field.

Responsabilidades

• Manage and resolve routine escalations from HCPs, patients, and corporate accounts, directing complex issues to senior staff.
• Monitor service dashboards to track key performance indicators and assist in data collection for routine reports.
• Maintain accurate records of virtual consultations and patient-related data to ensure service quality and compliance.

Conhecimentos

Data analysis

Project management

Organizational skills

Formação

Bachelor's degree

Ferramentas

Google Workspace

Descrição da vaga

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

Digital Health Coordinator

is a key member of the operations team, responsible for ensuring the smooth and efficient delivery of our virtual care services, encompassing both Telehealth and ePharmacy/Logistics. This role involves performing routine coordination tasks with healthcare professionals (HCPs) and the IT/Tech team, managing simple escalations, and maintaining up-to-date schedules and records to ensure a seamless digital experience for our patients and partners.

Key Responsibilities

• Manage and resolve routine escalations from various stakeholders, including HCPs, patients, and corporate accounts, directing complex issues to senior staff.
• Monitor service dashboards to track key performance indicators and assist in data collection for routine reports.
• Maintain accurate records of virtual consultations and patient-related data to ensure service quality and compliance.

Perks And Benefits

• Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.
• Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.
• Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.
• Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.
• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.

Minimum Qualifications

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications.
• Bachelor's degree in a related field.
• Strong organizational and project management skills.
• Proficient in data analysis and reporting.
• Knowledge in Google Workspace applications.
• Must work onsite in Makati City.