Patient Care Coordinator - Health Benefits & Support

MedGrocer; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

MedGrocer in Makati is seeking a Patient Care Coordinator to guide patients through health benefits and coordinate with multiple teams for a seamless patient experience.

The role involves outbound calling, handling inquiries via phone, email, and chat, data entry, and collaborating with stakeholders. On-site work in Makati is required, with potential for shifting and night schedules to accommodate patient needs.

Responsibilities

• Guide patients through health benefits and coordinate with multiple teams for a seamless patient experience.
• Handle inquiries via multiple channels and provide timely responses.
• Enter data accurately into the system and maintain records.
• Collaborate with stakeholders to ensure smooth operations and patient satisfaction.

Skills

Outbound calling

Multichannel inquiries

Data entry

Stakeholder coordination

Job description

MedGrocer in Makati is seeking a Patient Care Coordinator to guide patients through health benefits and coordinate with multiple teams for a seamless patient experience.

The role requires outbound calling, handling inquiries via multiple channels, data entry, and collaboration with stakeholders. On-site work in Makati is required, with potential for shifting/night schedules to accommodate patient needs.