Customer Experience Specialist | Makati

MedGrocer; Makati; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Growth opportunities

Cross-functional learning

HMO coverage

Paid time off

Job summary

MedGrocer is seeking a Customer Experience Specialist to ensure exceptional patient care and support. You will handle inquiries, coordinate with internal teams, and contribute to a smooth patient journey.

Based in Makati City, this onsite role emphasizes collaboration with product and operations, data reporting, and continual service improvements to enhance customer satisfaction.

Qualifications

• Bachelor's degree in any field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Experience in a customer-facing role is preferred.
• Proficient in Google Workspace or similar office software.
• Must be willing to work onsite in Makati City.

Responsibilities

• Handle patient inquiries and concerns via various communication channels, coordinating with internal teams to ensure prompt and effective resolutions.
• Manage day-to-day operations related to order processing and patient support to guarantee a seamless service experience.
• Collaborate with product and operations teams to identify and help implement system and process improvements based on patient feedback.
• Generate and analyze reports on patient interactions to identify trends and opportunities for service improvement.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Customer-facing experience

Education

Bachelor's degree

Tools

Google Workspace

Job description

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Customer Experience Specialist is a key front-line role responsible for ensuring our patients receive exceptional care and support. You will manage daily interactions, resolve concerns, and contribute to process improvements that enhance the overall patient journey.

Key Responsibilities

• Handle patient inquiries and concerns via various communication channels, coordinating with internal teams to ensure prompt and effective resolutions.

• Manage day-to-day operations related to order processing and patient support to guarantee a seamless service experience.

• Collaborate with product and operations teams to identify and help implement system and process improvements based on patient feedback.

• Generate and analyze reports on patient interactions to identify trends and opportunities for service improvement.

Minimum Qualifications

• Bachelor's degree in any field.

• Excellent verbal and written communication skills.

• Strong problem-solving and interpersonal skills.

• Experience in a customer-facing role is preferred.

• Proficient in Google Workspace or similar office software.

• Must be willing to work onsite in Makati City.

Perks and Benefits

• Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.

• Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.

• Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.

• Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.

• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.