Patient Care Coordinator - Health Benefits & Support

MedGrocer; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Growth opportunities

Health & wellness coverage

Paid time off

Job summary

MedGrocer in Makati is seeking a Patient Care Coordinator to guide patients through health benefits and coordinate with multiple teams for a seamless patient experience.

The role requires outbound calling, handling inquiries via multiple channels, data entry, and collaboration with stakeholders. On-site work in Makati is required, with potential for shifting/night schedules to accommodate patient needs.

Qualifications

• 1–2 years experience in customer service or related positions.
• Knowledge in Google Workspace and relevant computer applications.
• Willing to work night shift and shifting schedules.
• Open to fresh graduates and experienced professionals.

Responsibilities

• Make outbound calls to patients to follow up on medical needs, explain health benefits, and answer inquiries.
• Resolve patient concerns via email, SMS, and call in a timely manner.
• Coordinate with various teams and stakeholders to accommodate patient requests.
• Input all patient data and maintain accurate patient records.

Skills

Customer service

Communication

Night shift

Tools

Google Workspace

Job description

MedGrocer in Makati is seeking a Patient Care Coordinator to guide patients through health benefits and coordinate with multiple teams for a seamless patient experience.

The role requires outbound calling, handling inquiries via multiple channels, data entry, and collaboration with stakeholders. On-site work in Makati is required, with potential for shifting/night schedules to accommodate patient needs.