Patient Care Coordinator - CSR

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 167,400 - 279,000; Full time

Job summary

A healthcare recruitment agency in Taguig is hiring a Patient Care Assistant to provide exceptional customer service and manage patient inquiries. The role combines administrative support with direct patient contact, requiring strong empathy, communication skills, and a commitment to confidentiality. No prior experience is required, making it an excellent opportunity for recent graduates.

Qualifications

• Strong sense of empathy and compassion.
• Ability to handle sensitive information with confidentiality.
• Excellent communication skills.

Responsibilities

• Serve as a primary contact for patients via multiple communication channels.
• Assist patients in scheduling, rescheduling, or canceling appointments.
• Verify and update patient demographics and insurance information.
• Provide information on billing and assist with processing payments.
• Handle administrative duties and coordinate with other departments.
• Effectively resolve patient issues or escalate them as needed.
• Maintain confidentiality and uphold patient privacy regulations.
• Ensure clear communication with patients and healthcare providers.

Skills

Compassion

Excellent communication

Confidentiality

Problem-solving

Education

High/Senior High School

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Taguig | No Exp Required | High/Senior High School | Full-time

Job Description

Patient Care Assistant (Customer Service Representative)

• We are seeking a compassionate and dedicated Patient Care Assistant to join our team as a Customer Service Representative. In this dual-role position, you will be the first point of contact for our patients, providing exceptional customer service while assisting with their administrative and logistical needs. The ideal candidate will have a strong sense of empathy, excellent communication skills, and the ability to handle sensitive information with confidentiality and professionalism.

Key Responsibilities:

• Patient Support: Serve as a primary contact for patients, addressing their inquiries, concerns, and needs via phone, email, and in-person communication.
• Appointment Scheduling: Assist patients in scheduling, rescheduling, or canceling appointments, ensuring accurate and timely entries in the patient management system.
• Information Management: Verify and update patient demographics, insurance information, and medical records with accuracy and attention to detail.
• Billing and Payments: Provide information on billing, co-pays, and payment options, and assist with processing payments as needed.
• Administrative Tasks: Handle administrative duties such as managing patient files, preparing documents, and coordinating with other departments to ensure a seamless patient experience.
• Problem Resolution: Effectively resolve patient issues or escalate them to the appropriate medical staff or management when necessary.
• Confidentiality: Uphold the highest standards of patient confidentiality and privacy in compliance with all relevant regulations (e.g., HIPAA).
• Communication: Maintain clear and professional communication with patients and healthcare providers, ensuring all parties are well-informed.

Working Location

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