Patient Care Coordinator

SuperStaff; Makati; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

PTO credits annually (20)

Great Company Culture

Career Growth and Learnings

Equipment provided by company

Job summary

SuperStaff is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, at our corporate office in the Philippines. You will work with the Sales Support & Liaison Team Lead and Operations Supervisor to boost customer satisfaction and loyalty.

Responsibilities include interacting with customers through multiple channels, resolving issues, and maintaining records.

Qualifications

• High school diploma or equivalent.
• ,

Responsibilities

• Interacts with customers via text, telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or area of customer service to answer inquiries or forward to the appropriate staff.
• Performs other related duties as required and assigned.

Skills

Excellent communication

Active listening

Customer-service oriented

Computer skills

Ability to learn software

Product/service knowledge

Education

High school diploma

Tools

None

Job description

The Patient Care Coordinator is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Sales Support & Liaison Team Lead and Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and business associates.

• Interacts with customers via text, telephone, email, online chat, or in person to provide
• support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of
• inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to
• answer inquiries or to forward to the appropriate staff.
• Performs other related duties as required and assigned.

Requirements

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent.
• Customer service experience required.
• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learnings
• Equipment will be provided by the company
• 10% Night Differential
• NIGHT SHIFT
• ONSITE (SM Clark or Makati)