Customer Service Representative (CSA) - Healthcare

SuperStaff; Makati; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

HMO with 1 free dependent

Life Insurance

20 PTO credits annually

VL and SL cash conversion

Annual Merit Increases and Employee  …

Great Company Culture

Career Growth and Learning

Laptop provided

Job summary

SuperStaff is hiring a Customer Service Representative / Client Services Assistant to handle a high volume of calls, emails, and chats, assisting customers with orders and product information.

The role emphasizes problem solving, upselling, relationship building, and staying updated on industry trends to deliver best-in-class service. Onsite shifts are available at Ayala, Makati/Clark, Pampanga with growth opportunities.

Qualifications

• Proficient in the required language.
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
• Strong affinity for customer services.

Responsibilities

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by going the extra mile.
• Stay current with industry changes/trends to provide best in class service.
• Meet personal/team qualitative and quantitative targets.

Skills

Communication skills

Multitasking

Customer service

MS Office (Word/Excel/Outlook)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

KEY RESPONSIBILITIES

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets

Requirements

• Proficient in the required language
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
• Strong affinity for customer services.
• Shows the ability to calm patients during a stressful situation.
• Proficient with Microsoft Word, Excel, and Outlook
• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• Onsite (Ayala, Makati/Clark, Pamanga) and Night shift