Patient Care Coordinator

LogiScale Inc.; Makati; On-site; PHP 315,000 - 427,000; Full time

Benefits offered by this job

HMO with 1 free dependent

Life Insurance

20 PTO credits annually

Great Company Culture

Career Growth and Learnings

Equipment provided by company

10% Night Differential

Night Shift

Onsite (SM Clark or Makati)

Php 28,000 basic + 4,500 PHP allowance

Job summary

LogiScale Inc. is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, at our corporate office.

You will work with the Sales Support & Liaison Team Lead and Operations Supervisor to enhance customer, vendor, and business partner satisfaction. Responsibilities include assisting customers through multiple channels, resolving issues, and maintaining accurate records.

Qualifications

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.

Responsibilities

• Interacts with customers via text, telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as required and assigned.

Skills

Communication

Customer service

Tech skills

Product knowledge

Safety compliance

Education

High school diploma

Tools

CRM software

Job description

The Patient Care Coordinator is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Sales Support & Liaison Team Lead and Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and business associates.

• Interacts with customers via text, telephone, email, online chat, or in person to provide
• support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of
• inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to
• answer inquiries or to forward to the appropriate staff.
• Performs other related duties as required and assigned.

Requirements

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent.
• Customer service experience required.

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learnings
• Equipment will be provided by the company
• 10% Night Differential
• NIGHT SHIFT
• ONSITE (SM Clark or Makati)
• Php 28,000 (Basic) + 4,500 PHP (Allowance)