Patient Coordinator

Instalimb Solutions Philippines Inc.; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Instalimb Solutions Philippines Inc. is seeking a receptionist and customer service representative to manage patient appointments, greet visitors, and handle inquiries in both English and Tagalog. You will coordinate with departments to ensure smooth operations and contribute to customer success by enhancing retention.

The role requires a Bachelor’s degree and strong communication skills, with the ability to work with minimal supervision and maintain professionalism in a fast-paced setting.

Qualifications

• Bachelor's degree in a related field (Nursing preferred).
• Customer service experience including payment management.
• Strong verbal and written communication skills.
• Self-motivated, disciplined and able to work with minimal supervision.
• Fluent in English; able to communicate in Tagalog.

Responsibilities

• Serve as the primary contact window for patients from production start.
• Perform receptionist duties: greet visitors and direct them to the appropriate department.
• Manage appointment scheduling and confirm with patients prior to accommodation day.
• Answer patient inquiries and coordinate with relevant departments to resolve concerns.
• Support customer success by boosting retention and reducing churn.

Skills

Customer service

Verbal & written communication

English & Tagalog

Self-motivated

Minimal supervision

Education

Bachelor's degree (related field)

Job description

Job Description:

• Serves as the contact window of patients from production start

  • Fixing the appointments and schedule with patients

  • Call patients before the accommodation day to verify the appointment

  • Communication with patients/visitors directly by answering or referring inquiries

• Receptionist operation

  • Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

  • Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments

• Customer support operation

  • Answering patients' concerns

  • Communication with the related department and obtaining solutions for a technical concern from a patient.

  • Providing the solution and an answer to a patient in accordance with the questions.

• Customer success operation

  • Boosting lifetime customer value and annual recurring revenue.

  • Inspiring customer loyalty and retention.

  • Reducing churn

Must required skills:

• Must have a Bachelor Degree (any related course but preferrable Nursing)

• Customer Service Experience including payment of management.

• Strong verbal and written communicator

• Self-motivated, self-disciplined and can do the job with minimal supervision

• Good English communication skills (English & Tagalog)