Patient Care Coordinator

SuperStaff Outsourcing; Makati; On-site; PHP 312,000 - 363,000; Full time

Benefits offered by this job

HMO with 1 free dependent

Life Insurance

20 PTO credits annually

Great Company Culture

Career Growth and Learnings

Equipment provided by the company

10% Night Differential

NIGHT SHIFT

Job summary

SuperStaff Outsourcing is seeking a Patient Care Coordinator to respond to customer inquiries and complaints via text, phone, email, live chat, or in person. The role supports the Sales Support & Liaison Team Lead and Operations Supervisor, contributing to high customer satisfaction for clients and partners.

Requires HS diploma and customer service experience. Onsite position in SM Clark or Makati with 10% night differential.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.

Responsibilities

• Handle customer inquiries and complaints via multiple channels.
• Provide information and support on assigned product/service.
• Maintain customer accounts and records of interactions.
• Resolve problems and ensure appropriate actions are taken to satisfy customers.
• Assist with Spanish translation calls as needed.

Skills

Customer service

Excellent communication

Active listening

Computer skills

Education

High school diploma or equivalent

Job description

Job Description

The Patient Care Coordinator is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Sales Support & Liaison Team Lead and Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and business associates.

• Interacts with customers via text, telephone, email, online chat, or in person to provide
• support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of
• inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to
• answer inquiries or to forward to the appropriate staff.
• Performs other related duties as required and assigned.

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent.
• Customer service experience required.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learnings
• Equipment will be provided by the company
• 10% Night Differential
• NIGHT SHIFTli>
• ONSITE (SM Clark or Makati)
• Php 28,000 (Basic) + 4,500 PHP (Allowance)