Bilingual Night Shift Patient Care & Support Coordinator

SuperStaff; Makati; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

PTO credits annually (20)

Great Company Culture

Career Growth and Learnings

Equipment provided by company

Job summary

SuperStaff is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, at our corporate office in the Philippines. You will work with the Sales Support & Liaison Team Lead and Operations Supervisor to boost customer satisfaction and loyalty.

Responsibilities include interacting with customers through multiple channels, resolving issues, and maintaining records.

Qualifications

• High school diploma or equivalent.
• ,

Responsibilities

• Interacts with customers via text, telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or area of customer service to answer inquiries or forward to the appropriate staff.
• Performs other related duties as required and assigned.

Skills

Excellent communication

Active listening

Customer-service oriented

Computer skills

Ability to learn software

Product/service knowledge

Education

High school diploma

Tools

None

Job description

SuperStaff is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, at our corporate office in the Philippines. You will work with the Sales Support & Liaison Team Lead and Operations Supervisor to boost customer satisfaction and loyalty.

Responsibilities include interacting with customers through multiple channels, resolving issues, and maintaining records.