Patient Care Advisor — Flexible UK Hours

Q2 HR Solutions Inc.; Metro Manila; On-site; PHP 312,000 - 469,000; Full time

Job summary

Q2 HR Solutions Inc. is hiring Patient Care Advisors to support an international healthcare provider from its onsite site in BGC, Taguig City.

You will manage appointment bookings, answer inquiries, and coordinate follow-ups, aligning with UK NHS guidelines and maintaining patient information with accuracy. The role requires strong communication and organizational skills, two years of BPO experience preferred, and the ability to adapt to midshift hours that sync with UK operations.

Qualifications

• Two years of BPO experience preferred.
• Clear communication skills and a patient-focused approach.
• Strong organizational skills with attention to detail.
• Calm, professional demeanor in a fast-paced environment.
• Good judgment and proactive issue resolution.
• Collaborative attitude and openness to feedback.
• Flexibility to work midshift and UK hours.
• Integrity and accountability in service delivery.
• Willingness to contribute ideas to improve patient support.

Responsibilities

• Handle inbound calls to book or amend appointments.
• Answer patient inquiries with clear information and support.
• Conduct telephone triage to establish risk scores and eligibility.
• Arrange follow-up bookings per NHS guidance in the UK context.
• Escalate patient concerns to the appropriate team promptly.
• Maintain accurate patient data in internal systems.
• Follow QA procedures to meet service and national standards.
• Build relationships with colleagues and stakeholders to ensure a smooth patient journey.

Skills

BPO experience

Clear communication

Organizational skills

Attention to detail

Calm under pressure

Team player

UK hours flexibility

Integrity

Proactive problem solving

Job description

Q2 HR Solutions Inc. is hiring Patient Care Advisors to support an international healthcare provider from its onsite site in BGC, Taguig City.

You will manage appointment bookings, answer inquiries, and coordinate follow-ups, aligning with UK NHS guidelines and maintaining patient information with accuracy. The role requires strong communication and organizational skills, two years of BPO experience preferred, and the ability to adapt to midshift hours that sync with UK operations.