Patient Care Coordinator — Global Health Support

Q2 HR Solutions; Taguig; On-site; PHP 335,000 - 424,000; Full time

Job summary

Q2 HR Solutions in Taguig City (BGC) is seeking a Patient Care Coordinator to support an international healthcare provider. You will manage appointment bookings, answer telephone inquiries, and coordinate follow-ups to ensure a clear patient journey from referral to final report.

Work in a midshift with flexibility to align with UK hours; collaborate with NHS guidelines; maintain accurate records in internal systems and escalate issues when needed, delivering empathetic and professional service.

Qualifications

• Clear communication skills and patient-focused approach.
• Two years of BPO experience is advantageous.
• Strong organizational skills and attention to detail.
• Ability to stay calm and professional in a fast-paced environment.
• Integrity, accountability, and commitment to high-quality service.
• Collaborative mindset and openness to feedback.

Responsibilities

• Handle inbound calls to book or amend appointments.
• Answer patient inquiries over the phone with clear information.
• Conduct telephone triage to assess risk and eligibility.
• Schedule follow-ups within UK NHS guidelines.
• Escalate patient concerns promptly to the appropriate team.
• Maintain accurate patient information in internal systems.

Skills

Clear communication

BPO experience

Organizational skills

Calm under pressure

Integrity

Collaborative

UK alignment

Proactive support

Job description

Q2 HR Solutions in Taguig City (BGC) is seeking a Patient Care Coordinator to support an international healthcare provider. You will manage appointment bookings, answer telephone inquiries, and coordinate follow-ups to ensure a clear patient journey from referral to final report.

Work in a midshift with flexibility to align with UK hours; collaborate with NHS guidelines; maintain accurate records in internal systems and escalate issues when needed, delivering empathetic and professional service.