Onsite Patient Care & Scheduling Specialist

Genfinity; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Author Health in the Philippines is seeking a full-time Onsite CSR to support patients and caregivers with scheduling, billing inquiries, and medication follow-ups. You will triage calls, handle urgent needs, and document interactions in HIPAA-compliant systems.

The role requires empathy, reliability, and the ability to work with US-based teams in a fast-paced startup environment serving patients across the US, with office work from Makati or Pasig.

Responsibilities

• Triages calls and directs urgent needs.
• Assists patients and caregivers with scheduling.
• Handles billing inquiries and follow-ups on medications.
• Documents interactions in HIPAA-compliant systems.

Skills

Empathy

Reliability

Communication

Time management

Tools

HIPAA-compliant systems

Job description

Author Health in the Philippines is seeking a full-time Onsite CSR to support patients and caregivers with scheduling, billing inquiries, and medication follow-ups. You will triage calls, handle urgent needs, and document interactions in HIPAA-compliant systems.

The role requires empathy, reliability, and the ability to work with US-based teams in a fast-paced startup environment serving patients across the US, with office work from Makati or Pasig.