Customer Service Representative – Healthcare | BGC | January 2027 Start

Q2 HR Solutions Inc.; Metro Manila; Presencial; PHP 312.000 - 469.000; Jornada completa

Descripción de la vacante

Q2 HR Solutions Inc. is hiring Patient Care Advisors to support an international healthcare provider from its onsite site in BGC, Taguig City.

You will manage appointment bookings, answer inquiries, and coordinate follow-ups, aligning with UK NHS guidelines and maintaining patient information with accuracy. The role requires strong communication and organizational skills, two years of BPO experience preferred, and the ability to adapt to midshift hours that sync with UK operations.

Formación

• Two years of BPO experience preferred.
• Clear communication skills and a patient-focused approach.
• Strong organizational skills with attention to detail.
• Calm, professional demeanor in a fast-paced environment.
• Good judgment and proactive issue resolution.
• Collaborative attitude and openness to feedback.
• Flexibility to work midshift and UK hours.
• Integrity and accountability in service delivery.
• Willingness to contribute ideas to improve patient support.

Responsabilidades

• Handle inbound calls to book or amend appointments.
• Answer patient inquiries with clear information and support.
• Conduct telephone triage to establish risk scores and eligibility.
• Arrange follow-up bookings per NHS guidance in the UK context.
• Escalate patient concerns to the appropriate team promptly.
• Maintain accurate patient data in internal systems.
• Follow QA procedures to meet service and national standards.
• Build relationships with colleagues and stakeholders to ensure a smooth patient journey.

Conocimientos

BPO experience

Clear communication

Organizational skills

Attention to detail

Calm under pressure

Team player

UK hours flexibility

Integrity

Proactive problem solving

Descripción del empleo

Get hired this year and start your new role in January 2027!

We are hiring Patient Care Advisors to support an international healthcare provider. This role is ideal for candidates with customer service or BPO experience who want to secure their next opportunity early while completing their current year-end commitments.

Qualified candidates can complete the recruitment process and receive an offer within 2026, with an early January 2027 start date.

Work Details

• Work Set-Up: Onsite
• Location: BGC, Taguig City
• Shift Schedule: Midshift, with flexibility to align with UK working hours
• Target Start Date: Early January 2027
• Hiring Timeline: Applications and hiring are ongoing this year

About the Role

The Patient Care Advisor helps patients access healthcare services by managing appointment bookings, answering telephone inquiries, and coordinating follow-ups. Supporting an international healthcare provider, you will help make each stage of the patient journey clear, organized, and reassuring—from the first referral through to the final report.

Key Responsibilities

• Handle inbound calls from patients who need to book or amend appointments.
• Answer patient inquiries over the phone, providing clear information and helpful support.
• Conduct telephone triage consultations to establish risk scores and eligibility for further assessment, following established procedures.
• Contact patients who need follow-up appointments and arrange bookings within recommended UK National Health Service (NHS) guidelines.
• Escalate patient concerns and other issues to the appropriate team promptly.
• Maintain accurate and updated patient information in internal systems to support reporting.
• Follow quality assurance procedures to meet required service and national standards.
• Build effective working relationships with colleagues and key stakeholders to support a smooth patient experience.

What You'll Bring

• At least two years of BPO experience is an advantage.
• Clear communication skills and a respectful, patient-focused approach.
• Strong organizational skills, attention to detail, and a commitment to punctuality.
• The ability to stay calm, focused, and professional in a fast-paced environment.
• Sound judgment, initiative, and a proactive approach to resolving concerns.
• A collaborative attitude and openness to feedback and different perspectives.
• Flexibility to work midshift and adjust working hours to align with UK operations.
• Integrity, accountability, and a commitment to high-quality service.
• A willingness to share ideas and continuously improve how we support patients.