Clinical Advisor

Solvo Global Careers; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Solvo Global Careers in Manila, Philippines is seeking a Clinical Operations Specialist to join our team and support patients through telephonic medical management, coordinating with providers and sponsors to promote quality and cost-effective outcomes.

Ideal candidates have local nursing practice experience in the Philippines and a background in healthcare BPO or customer service, with strong patient interaction and accurate documentation skills.

Qualifications

• Local nursing practice in the Philippines.
• Experience in healthcare BPO or customer service is a plus.
• Ability to engage with patients and document interactions precisely.

Responsibilities

• Patient care: Support patients via telephonic medical management.
• Provider collaboration: Coordinate with healthcare providers and plan sponsors.
• Process adherence: Follow multi-step processes and flow charts.
• Documentation: Record patient interactions accurately while multitasking.

Skills

Nursing

BPO CSR

Patient interaction

Job description

Clinical Operations Specialist – Manila, Philippines

On‑site availability in Manila, Philippines (not a remote position).

• Full‑time availability: Willingness to work night shifts in a fast‑paced call center environment.

Job Description

We are seeking truly exceptional Nurses to join our innovative and fast‑paced team in Manila, Philippines. As a Clinical Operations Specialist, you will collaborate with patients, providers, and plan sponsors to address health needs through effective communication and available resources, promoting quality and cost‑effective outcomes via the telephonic medical management process.

• Patient care: Support patients in navigating their health needs through telephonic medical management.
• Provider collaboration: Partner with healthcare providers and plan sponsors to ensure coordinated care.
• Process adherence: Follow multi‑step processes and decision‑making flow charts to deliver consistent outcomes.
• Documentation: Accurately record patient interactions while multitasking between talking and typing.

Preferred Experience

• Local nursing practice: Prior experience in clinical or hospital settings in the Philippines.
• BPO CSR background: Previous work in healthcare BPO or customer service roles, with strong skills in patient interaction and case handling. (Is a plus)