Patient Billing Support Specialist (Hybrid Cebu)

Outsourced Quality Assured Services Inc. (ISO Certified); Quezon City; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO

Company-provided equipment

Job summary

Outsourced.ph is seeking a Patient Support Representative to assist patients with medical billing questions. This role primarily involves phone support with around 80 inbound calls per day, supporting a dermatology/plastic surgery client in Colorado while coordinating with the Philippine team.

The ideal candidate has provider-side medical billing experience, excellent communication, and a patient-focused approach.

Qualifications

• Provider-side medical billing experience is required.
• Experience in a medical practice, hospital, or physician's office is preferred.
• Strong verbal communication and active listening skills.
• Ability to handle high-volume, inbound calls professionally.
• Maintain patient confidentiality per healthcare privacy regulations.

Responsibilities

• Handle about 80 inbound calls daily from patients about medical billing.
• Explain charges, payments, and account balances clearly.
• Investigate billing discrepancies and resolve issues with care.
• Coordinate with internal billing and administrative teams.
• Maintain detailed documentation of patient interactions.
• Ensure confidentiality of patient information at all times.
• Deliver empathetic, patient-centered service in a fast-paced environment.

Skills

Medical billing

Phone support

Active listening

Empathy

Data entry

Tools

EHR

Practice management software

Billing systems

Job description

Outsourced.ph is seeking a Patient Support Representative to assist patients with medical billing questions. This role primarily involves phone support with around 80 inbound calls per day, supporting a dermatology/plastic surgery client in Colorado while coordinating with the Philippine team.

The ideal candidate has provider-side medical billing experience, excellent communication, and a patient-focused approach.