Healthcare Billing Customer Service Representative

Staff Outsourcing Solutions; Loay; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO and health insurance

Night differential

Holiday premium pay

Service incentive leave

Weekdays Monday to Friday with Fridays

Direct hire

Employee engagement activities

Job summary

Staff Outsourcing Solutions in Cebu is hiring a Healthcare Billing Customer Service Representative to support a US healthcare billing company. You will handle calls about patient accounts, explain balances clearly, and document every interaction.

Night shift, onsite in Cebu Business Park, Monday to Friday. The role requires at least 1 year of voice customer service in healthcare billing, strong English communication, and HIPAA knowledge.

Qualifications

• At least 1 year of voice customer service experience in healthcare billing.
• Clear spoken English that US patients understand easily on the phone (advanced level preferred).
• Clear, professional written English for account notes.
• Comfortable explaining complex billing information in simple terms.
• Strong attention to detail and accuracy.
• Professional, patient and empathetic when handling patient concerns.
• Understanding of HIPAA and patient confidentiality.
• Hands-on with phone or softphone systems (Five9, Genesys, Avaya) and basic MS Office (Excel and Outlook) and Google Workspace, and typing account notes in a CRM.
• Able to work independently and follow established processes.
• Living in Cebu and onsite in Cebu Business Park on the night shift (US hours).

Responsibilities

• Handle inbound and outbound calls about patient accounts and medical bills.
• Help patients with questions and concerns about their outstanding balances, billing statements and account details.
• Address billing concerns with empathy and professionalism, including with upset callers.
• Document patient interactions and account updates accurately in account notes or the CRM.
• Keep patient and account information confidential, in line with HIPAA.
• Follow established procedures so every patient account is handled accurately.

Skills

Voice customer service

Healthcare billing

English communication

HIPAA knowledge

Attention to detail

CRM documentation

Phone systems (Five9/Genesys/Avaya)

MS Office (Excel/Outlook)

Google Workspace

Independent work

Tools

Five9

Genesys

Avaya

Microsoft Excel

Outlook

Google Workspace

Job description

Healthcare Billing Customer Service Representative (Night Shift, Onsite Cebu). One opening.

Salary package: competitive, discussed at the interview.

A Healthcare Billing Customer Service Representative is the voice patients hear when they call about a medical bill. On a dedicated team in Cebu that supports a United States healthcare billing company, you take inbound and outbound calls about patient accounts and medical bills, explain balances and statements in plain words, and document every call accurately. Night shift aligned to United States business hours, onsite in Cebu Business Park, Monday to Friday.

What success looks like
Twelve months in, patients end your calls understanding their bill and what happens next. Your explanations are clear the first time, your account notes are complete and accurate, you stay calm and kind with an upset caller, and you protect patient information on every call, so the team lead can trust your accounts without a second check.

What you will do

• Handle inbound and outbound calls about patient accounts and medical bills.
• Help patients with questions and concerns about their outstanding balances, billing statements and account details.
• Address billing concerns with empathy and professionalism, including with upset callers.
• Document patient interactions and account updates accurately in account notes or the CRM.
• Keep patient and account information confidential, in line with HIPAA.
• Follow established procedures so every patient account is handled accurately.

What we are looking for

• At least 1 year of voice customer service experience in healthcare billing (medical billing, patient billing or patient accounts receivable). Back-office or non-voice experience does not count toward this.
• Clear spoken English that US patients understand easily on the phone (advanced level preferred, upper-intermediate at least), and clear, professional written English for account notes.
• Comfortable explaining complex billing information to patients in simple, easy-to-understand terms.
• Strong attention to detail and accuracy.
• Professional, patient and empathetic when handling patient concerns.
• An understanding of HIPAA and patient confidentiality.
• Hands-on with phone or softphone systems for inbound and outbound calls (Five9, Genesys, Avaya or similar), basic MS Office (Excel and Outlook) and Google Workspace, and typing account notes in a CRM.
• Able to work independently and follow established processes.
• Living in Cebu and available onsite in Cebu Business Park on the night shift (US hours).

Nice to have: experience in medical billing, patient billing and collections, patient accounts receivable, healthcare customer service, revenue cycle management (RCM) or a healthcare BPO voice account; healthcare billing or practice management systems (Epic, Cerner, athenahealth, eClinicalWorks, Meditech, NextGen or similar); payment processing (credit card, ACH, payment plan setup); clearinghouse or insurance eligibility tools (Availity, Waystar); ticketing tools (ServiceNow, Jira, Zendesk).

Who does well here
The people who do well on this team listen first, explain simply, and stay calm and kind when a caller is worried about money. They are exact with account notes, because a small error costs a patient and the team time. They protect patient information without being reminded, follow the procedure even when a shortcut is tempting, and ask when something is unclear rather than guessing. They build a career in one place, and they show up for every shift on time.

What you get: A competitive salary package with salary appraisals; HMO and health insurance; night differential and holiday premium pay; service incentive leave upon regularization; a Monday to Friday schedule with weekends off; stable full-time employment as a direct hire, with real opportunity and growth; and a healthy work environment with employee engagement activities.

About Staff Outsourcing Solutions: we build dedicated teams in Cebu for businesses in the United States and Australia. Our team members work inside our clients' daily operations in customer service, sales, accounting, technical support, and specialist roles. We hire for experience and character, we develop interns from partner colleges into full team members, and we keep the same team with a client for years. Founded in 2010, we have grown mostly by referral, which only happens when clients and team members stay. Office: MDCT Building, Leyte Loop, Cebu Business Park, Cebu City. Posted by Chris Rush, founder.

Staff Outsourcing Solutions never asks applicants for payment, training fees, or personal documents before a written job offer.