Bilingual Healthcare Billing & Support Specialist

Global Healthcare Resource; Cebu City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Global Healthcare Resource Philippines Inc. in Cebu City is seeking a bilingual customer service associate to handle inbound and outbound calls with healthcare providers, insurers, and patients in Spanish and English. The role emphasizes medical billing, claims follow-ups, and accurate account inquiries while maintaining HIPAA compliance.

You will document interactions in the system, review billing details, and ensure excellent service with strong communication and problem-solving skills.

Qualifications

• Bilingual in English and Spanish for patient, provider, and payer communication.
• Strong communication and problem-solving skills.
• Experience with medical billing and claims follow-up preferred.
• HIPAA compliance awareness and documentation accuracy.

Responsibilities

• Handle inbound and outbound calls with healthcare providers, insurers, and patients.
• Review billing details and verify account information for accuracy.
• Document all interactions and update the system promptly.
• Provide excellent service and resolve issues efficiently.

Skills

Bilingual English/Spanish

Job description

Global Healthcare Resource Philippines Inc. in Cebu City is seeking a bilingual customer service associate to handle inbound and outbound calls with healthcare providers, insurers, and patients in Spanish and English. The role emphasizes medical billing, claims follow-ups, and accurate account inquiries while maintaining HIPAA compliance.

You will document interactions in the system, review billing details, and ensure excellent service with strong communication and problem-solving skills.