Night-Shift Healthcare Billing Specialist – Cebu Onsite

Staff Outsourcing Solutions; Cebu City; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

HMO and health insurance

Night differential

Holiday premium pay

Job summary

Staff Outsourcing Solutions in Cebu City, Philippines, is seeking a Healthcare Billing Customer Service Representative for night shift, onsite in Cebu Business Park. You will handle inbound/outbound calls about patient accounts for a US healthcare billing partner, explaining balances clearly and documenting calls in the CRM.

We value accuracy, empathy, and HIPAA compliance; a minimum of 1 year of healthcare billing voice experience is preferred.

Qualifications

• At least 1 year of voice customer service experience in healthcare billing.
• Clear spoken English for US patients and professional written notes.
• Ability to explain complex billing in simple terms.
• Attention to detail and accuracy.
• HIPAA knowledge and patient confidentiality.

Responsibilities

• Handle inbound and outbound calls about patient accounts and medical bills.
• Help patients with questions about balances, statements, and account details.
• Address billing concerns with empathy and professionalism.
• Document patient interactions and account updates in the CRM.
• Keep patient information confidential per HIPAA.
• Follow established procedures to ensure accuracy.

Skills

Voice support

Healthcare billing

English communication

HIPAA compliance

CRM notes

Phone systems

Tools

Five9

Genesys

Avaya

MS Office

Google Workspace

CRM

Job description

Staff Outsourcing Solutions in Cebu City, Philippines, is seeking a Healthcare Billing Customer Service Representative for night shift, onsite in Cebu Business Park. You will handle inbound/outbound calls about patient accounts for a US healthcare billing partner, explaining balances clearly and documenting calls in the CRM.

We value accuracy, empathy, and HIPAA compliance; a minimum of 1 year of healthcare billing voice experience is preferred.