Patient Billing & Support Specialist

Wipro Ltd.; Compostela; On-site; PHP 250,000 - 420,000; Full time

Job summary

Wipro Ltd. is hiring a Medical Associate to provide effective technical support and handle patient inquiries in Cebu City, Philippines.

You will resolve issues directly or escalate to meet process SLAs, with responsibilities including inbound/outbound calls and accessing PMS systems. The role requires strong communication and customer service skills, and a willingness to learn about evolving healthcare processes.

Qualifications

• College graduate with good communication skills.
• Able to handle customer inquiries and resolve issues.
• Strong grammar, punctuation and spelling to communicate clearly.

Responsibilities

• Inbound and outbound call handling as part of medical support.
• Access PMS systems and update patient information.
• Handle patient inquiries, payments, and dispute resolution.
• Provide predesigned discount offers if requested and reconfirm payments.
• Escalate complex cases to Level II as needed.

Skills

Strong communication

Customer service

Problem solving

Telephone etiquette

Written comprehension

Education

Bachelor's degree or equivalent

Tools

MS Office

Outlook

Internet

Job description

Wipro Ltd. is hiring a Medical Associate to provide effective technical support and handle patient inquiries in Cebu City, Philippines.

You will resolve issues directly or escalate to meet process SLAs, with responsibilities including inbound/outbound calls and accessing PMS systems. The role requires strong communication and customer service skills, and a willingness to learn about evolving healthcare processes.