Medical Billing Support Specialist – Night Shift (Hybrid)

Outsourced Quality Assured Services Inc. (ISO Certified); Cebu City; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking a Patient Support Representative to assist patients by phone regarding medical bills and account questions.

The role is hybrid— onsite in Cebu a few days weekly and remote otherwise— with a focus on accuracy, empathy, and clear communications. You will handle about 80 inbound calls daily, review accounts for discrepancies, explain charges and payments, and coordinate with billing teams to resolve issues while maintaining patient

Qualifications

• Experience in medical billing on the provider side.
• Excellent verbal communication and listening skills.
• Ability to explain billing information clearly and handle sensitive conversations professionally.

Responsibilities

• Handle ~80 inbound calls per day from patients about medical bills and accounts.
• Explain charges, payments, and balance details clearly and professionally.
• Review patient accounts and investigate billing discrepancies or concerns.
• Coordinate with internal billing and administrative teams to resolve issues.
• Maintain accurate documentation of patient interactions and account updates.

Skills

Verbal communication

Active listening

Problem solving

Attention to detail

High-volume calls

Tools

Medical billing software

EHR systems

Job description

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking a Patient Support Representative to assist patients by phone regarding medical bills and account questions.

The role is hybrid— onsite in Cebu a few days weekly and remote otherwise— with a focus on accuracy, empathy, and clear communications. You will handle about 80 inbound calls daily, review accounts for discrepancies, explain charges and payments, and coordinate with billing teams to resolve issues while maintaining patient