Hybrid Patient Billing Support Specialist

Outsourced Quality Assured Services Pty; Cebu City; Hybrid; PHP 279,000 - 469,000; Full time

Job summary

Outsourced.ph is hiring a Patient Support Representative to assist patients with billing inquiries in a hybrid setup based in Cebu. The role focuses on phone support, explaining charges, resolving discrepancies, and delivering empathetic customer service.

The candidate should have prior medical billing experience on the provider side and be comfortable handling about 80 calls daily while maintaining data accuracy and privacy. Background checks are conducted as part of recruitment.

Qualifications

• Experience in provider-side medical billing is preferred.
• Ability to explain billing clearly and handle sensitive finances.
• Strong communication and listening skills are essential.

Responsibilities

• Handle ~80 inbound calls daily regarding medical billing and accounts.
• Explain charges, payments, and balances to patients.
• Investigate discrepancies and resolve billing issues with care.
• Document interactions and maintain confidentiality per privacy rules.
• Coordinate with internal teams to close cases and provide good service.

Skills

Medical billing

Healthcare experience

Call center

Excellent communication

Empathy

Tools

EHR systems

Practice management software

Job description

Outsourced.ph is hiring a Patient Support Representative to assist patients with billing inquiries in a hybrid setup based in Cebu. The role focuses on phone support, explaining charges, resolving discrepancies, and delivering empathetic customer service.

The candidate should have prior medical billing experience on the provider side and be comfortable handling about 80 calls daily while maintaining data accuracy and privacy. Background checks are conducted as part of recruitment.