Partner Success Lead — Channel Growth

Hammerjack Pty Ltd; Philippines; Sur place; PHP 360 000 - 600 000; Plein temps

Résumé du poste

Concentrix Philippines is seeking a Specialist, Partner Success to manage relationships with top channel partners and drive sales growth. You will develop channel-specific plays, coach the internal sales team, and ensure strong customer outcomes.

Reporting to a sales manager, you will maintain product knowledge, forecast performance, and coordinate cross-functional efforts to maximize partner value. The role requires 3+ years in customer service or sales, experience with high-volume calling, CRM

Qualifications

• 3+ years of experience in a customer service or sales capacity.
• Experience with high-volume calling.
• Passion for customer experience.
• Experience coaching others or delivering training.

Responsabilités

• Improve customer retention and revenue growth for an established customer base with weekly/monthly/quarterly sales forecasts.
• Promote products and services to strategic channel partners.
• Conduct monthly/quarterly consultative reviews and health checks.
• Create talk tracks related to customer health and use predictive data to identify at-risk customers.
• Maintain channel health and drive high satisfaction levels with continuous improvements.
• Manage channel escalations and ensure prompt resolutions with client and teams.
• Guide calls with channel partners to share best practices and growth opportunities.
• Deliver training to the sales team highlighting product value and benefits.
• Handle high volume of customer contacts via phone and email daily.
• Collaborate with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM hygiene and ensure data capture.

Connaissances

Customer service experience

Sales experience

High-volume calling

Coaching/training

CRM knowledge

Outils

MS Office

Salesforce.com

Email/Phone/Video tools

Description du poste

Concentrix Philippines is seeking a Specialist, Partner Success to manage relationships with top channel partners and drive sales growth. You will develop channel-specific plays, coach the internal sales team, and ensure strong customer outcomes.

Reporting to a sales manager, you will maintain product knowledge, forecast performance, and coordinate cross-functional efforts to maximize partner value. The role requires 3+ years in customer service or sales, experience with high-volume calling, CRM