Specialist, Partner Success

Hammerjack Pty Ltd; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Concentrix Philippines is seeking a Specialist, Partner Success to manage relationships with top channel partners and drive sales growth. You will develop channel-specific plays, coach the internal sales team, and ensure strong customer outcomes.

Reporting to a sales manager, you will maintain product knowledge, forecast performance, and coordinate cross-functional efforts to maximize partner value. The role requires 3+ years in customer service or sales, experience with high-volume calling, CRM

Qualifications

• 3+ years of experience in a customer service or sales capacity.
• Experience with high-volume calling.
• Passion for customer experience.
• Experience coaching others or delivering training.

Responsibilities

• Improve customer retention and revenue growth for an established customer base with weekly/monthly/quarterly sales forecasts.
• Promote products and services to strategic channel partners.
• Conduct monthly/quarterly consultative reviews and health checks.
• Create talk tracks related to customer health and use predictive data to identify at-risk customers.
• Maintain channel health and drive high satisfaction levels with continuous improvements.
• Manage channel escalations and ensure prompt resolutions with client and teams.
• Guide calls with channel partners to share best practices and growth opportunities.
• Deliver training to the sales team highlighting product value and benefits.
• Handle high volume of customer contacts via phone and email daily.
• Collaborate with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM hygiene and ensure data capture.

Skills

Customer service experience

Sales experience

High-volume calling

Coaching/training

CRM knowledge

Tools

MS Office

Salesforce.com

Email/Phone/Video tools

Job description

Job Title: Specialist, Partner Success

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU †your professional growth, your success, and your community. We are looking for a Partner Specialist to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partners. You would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales team. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have

• 3+ years of prior experience working in a customer service or sales capacity
• Experience of high-volume calling
• A passion for customer experience
• Experience coaching others or training delivery
• Excellent knowledge of MS Office programs
• Experience using email, phone and video tools
• Experience working with Salesforce.com or similar CRM
• Maintain overall ownership and to function as single contact for Top Channel Partners

You Will

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify at-risk customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured.
• May potentially attend vendor events

Location: PHL Makati City - SLC

Language Requirements:

Time Type: Full time